FAIRFIELD MEMORIAL HOSPITAL JOB POSTING

POSITION TITLE:               CLINICAL CARE COORDINATOR FLOAT

DEPARTMENT:                   HORIZON HEALTHCARE AND SATELLITES

STATUS:                              NON-EXEMPT; FULL TIME

HOURS:                              MONDAY – FRIDAY, 8 HOUR DAYS

SALARY RANGE:               $19 - $26

POSTING DATE:                1/21/25

At Fairfield Memorial Hospital, we seek highly skilled, compassionate employees to continue our healing mission: to positively influence the health of those we serve. Our team is committed to providing the best possible patient experience. FMH is also committed to providing our team members with an environment that allows them to do their best work while providing opportunities for ongoing professional development.

NATURE OF WORK:

As the Clinical Care Coordinator Float, enhancement of patient access to care via schedule template management, no-showed/missed appointment follow up, staff supervision with scheduling patient care appointments and coordination of medical care services is priority. Coordination with the Director, Nurse Manager, Population Health Nurse, Information Technology Representatives and Medical Director to reach departmental goals is imperative. The Clinical Care Coordinator Float is responsible for enhancing the patient experience and effectively delivering quality customer service to patients. The Clinical Care Coordinator Float is responsible to cross-train for all Horizon Healthcare Medical Assistant and Patient Access Specialist positions including satellite’s locations on phlebotomy to fill any staffing voids as needed. The Clinical Care Coordinator Float prepares reports to be utilized by leadership for trends and decision-making. The Clinical Care Coordinator answers the multi-line phone system and takes accurate messages, assessing the urgency of the message and routing to the appropriate staff person. Performs other business office functions, such as accepting payments, handling checkout/registration, and medical record scanning/filing as needed.

Additionally, the Clinical Care Coordinator Float will assist with leading clinics in merit-based incentive payment system (MIPS) requirements to achieve incentive payments from CMS. The Clinical Care Coordinator Float ensures effective utilization of information systems at Horizon Healthcare and leads the clinics with end-user continuous NextGen learning, including medical staff, nursing, and business office functions. The Clinical Care Coordinator Float trains new users on software utilized in their job. Communication with information technology employees and managers is ongoing with progress on EHR tickets, information security issues, etc. Stays informed with NextGen notices on Critical News Flashes, for example, reviewing the problem and if clinic’s version and workflow is affected by problem, and communicating with end users accordingly. Manages and coordinates various projects through to completion - patient portal self-scheduling implementation, holding tank management for closing the loop of results and referrals, etc.

EDUCATION/QUALIFICATIONS:

High school graduate or equivalent. Certified Nursing Assistant, Certified Medical Assistant, or LPN program completion preferred.

EXPERIENCE:

Previous medical office experience and/or strong customer relations experience preferred. Strong word processing skills. Previous medical software experience and care coordination preferred.

SKILLS:

Leadership qualities are desired. Team player willing to assist in meeting organizational goals. Excellent communication skills and customer-oriented approach to others. Experience with multi-line phone system, general office equipment, computer software programs including word processing, internet usage, and email preferred.

ADDITIONAL: 

Excellent attendance, punctuality and work record required.

BENEFITS:

• 403(b) Retirement Plan
• 457 Retirement Plan
• PPO Health Insurance Plan
• HDHP Health Insurance Plan w/ Health Savings Account
• Dental Insurance Plan
• Vision Insurance Plan
• Disability Insurance
• Life Insurance Plan
• Paid Time Off (Holiday/Personal/Vacation)
• Sick Time
• Flexible Work Schedules
• Referral Bonuses
• Professional Development Opportunities 

WHAT FMH HAS TO OFFER: When working with FMH, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, retirement, with company match, referral bonuses and more. FMH is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test. FMH believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.